Last updated: 12 October 2026
Who we are
This website is operated by MK City Limited, registered in England and Wales under company number 9833607, with its registered office at 27 St Cuthberts Street, Bedford, MK40 3JG. Our main office is at Tilling House, Bletchley, Milton Keynes, MK1 1RB.
You can contact us at operations@mkcph.co.uk or on 01908 464075.
By using this site you accept these terms
By using this website you confirm that you accept these terms of use and agree to comply with them. If you do not agree, please do not use the site.
We may change these terms at any time by amending this page. The date at the top of the page shows when they were last changed.
Information on this site
We take care to make sure the information on this site is accurate and up to date, but we do not guarantee that it is complete or free from errors. Information about our services is provided for general information only. It is not advice about your particular property, system or circumstances, and you should not rely on it as though it were.
Descriptions of services, accreditations, warranties, grants and funding schemes reflect our understanding at the time of writing. Scheme rules, eligibility criteria and manufacturer warranties are set by third parties and can change.
Quotations and prices
Any prices shown on this site are a guide and are not an offer. Prices for work depend on a survey of your property and the specification agreed with you. A price is only binding once we have given you a written quotation and you have accepted it.
Prices shown for our Service & Maintenance Plans are correct at the time of publication and may change. The plan terms set out what each plan includes and excludes.
Finance
MK City Limited (FRN 1015613), company number 9833607, registered office 27 St Cuthberts Street, Bedford, MK40 3JG, is an Introducer Appointed Representative of TradeHelp Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN 697812).
We act as a credit broker, not a lender. We do not give advice about finance, and we do not charge you a fee for introducing you to TradeHelp. Finance is subject to status, affordability checks and lender approval. Any credit agreement is between you and the lender, on the lender’s terms.
Complaints about finance are handled under TradeHelp’s complaints policy, which is published on the TradeHelp website.
Acceptable use
You may use this site only for lawful purposes. You must not:
- use the site in any way that breaks any applicable law or regulation;
- use the site to send unsolicited advertising or spam, including through our enquiry form;
- knowingly introduce viruses or other malicious material;
- attempt to gain unauthorised access to the site, the server it is stored on, or any connected server, computer or database; or
- attack the site through a denial of service attack.
We may withdraw or restrict access to the site if you breach these terms.
Our content
All content on this site, including text, photographs, graphics, logos and page layouts, is owned by us or licensed to us, and is protected by copyright and other intellectual property rights.
You may print or download extracts for your own personal use, or to share with someone who may be interested in our services. You must not use any part of the content for commercial purposes, or republish it, without our written permission.
Manufacturer, accreditation and partner logos shown on this site are the property of the organisations they belong to and are used to show our registrations and approvals.
Links to other sites
Where this site links to other websites, those links are provided for information only. We have no control over the content of those sites and accept no responsibility for them or for any loss that may arise from your use of them.
Our responsibility to you
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot legally be excluded or limited.
We exclude all implied conditions, warranties and representations relating to this website to the fullest extent permitted by law. We are not liable for any loss or damage arising from your use of, or inability to use, this site, or from your reliance on any content on it.
This section applies to your use of the website. It does not limit our responsibility for the work we carry out for you, which is dealt with in the terms for that work and by your legal rights as a consumer.
Viruses
We do not guarantee that this site will be secure or free from bugs or viruses. You are responsible for configuring your own equipment and using your own virus protection software.
Other terms that may apply
These terms of use cover the website only. Separate terms apply to:
- work we carry out for you, including installations, servicing and repairs, which are set out in the quotation and the terms we give you before the work starts;
- our Service & Maintenance Plans, which have their own plan terms setting out the included services, what is excluded, the joining period and how the plan can be cancelled; and
- finance agreements, which are between you and the lender, on the lender’s terms.
Complaints
If you are unhappy with anything we have done, please contact us at operations@mkcph.co.uk or on 01908 464075 so that we can put it right. Complaints about finance are handled under TradeHelp’s complaints policy.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.