Service & Maintenance Plans
Helping You Look After Your Heating
Keeping your boiler and heating system properly maintained can help reduce the risk of unexpected problems and keep everything working as it should.
Our Service & Maintenance Plans provide a convenient way to look after your heating system with ongoing servicing and maintenance support from the experienced team at MK City Limited.
Instead of waiting until something goes wrong, you can have the reassurance of knowing your heating is being professionally maintained throughout the year.
Ask about our plans
Peace of mind
Why Choose a Service & Maintenance Plan?
Your boiler works hard to provide heating and hot water throughout the year. Regular maintenance can help identify developing issues and keep your system operating reliably.
Depending on the plan selected, our plans can provide access to a range of servicing and maintenance benefits.
Choosing a plan can help you:
Spread the cost of maintaining your heating system
Keep on top of annual boiler servicing
Identify potential problems earlier
Maintain your boiler throughout the year
Access professional support when eligible faults arise
Avoid having to remember when your next service is due
Full inclusions, exclusions and applicable limits will depend on the plan selected.
Our plans
Choose Your Plan
Three main plans for homeowners, plus a plan for boilers still under a manufacturer’s guarantee and one for landlords. All prices include VAT and can be paid monthly by Direct Debit or annually.
Bronze
Annual servicing and practical support for keeping on top of routine maintenance.
- One annual gas boiler service to the manufacturer’s instructions
- Efficiency check and digital service record
- Service reminders, telephone and remote support
- Help with your heating controls during the service
- Priority access to chargeable repair visits
Repair parts, labour and attendance charges are not included.
Silver
Everything in Bronze, plus eligible boiler, controls and central heating repairs.
- Unlimited eligible boiler and central heating call-outs
- Repairs to the boiler, timers, programmers and room thermostats
- Radiators, radiator valves, pumps, motorised valves and accessible pipework
- Eligible repair labour and up to £300 inc VAT towards parts per repair
- Two eligible condensate pipe clearing or thawing visits per plan year
General plumbing, main heat exchanger replacement and boiler replacement are not included.
Gold
Everything in Silver, plus specified plumbing repairs around the home.
- Accessible hot and cold supply pipes from the internal stopcock
- Burst and frozen pipes, overflow pipes and accessible waste pipes
- Tap washers, ball valves and toilet syphons
- Cold water storage tank repairs and immersion heater thermostat
- Eligible labour and up to £300 inc VAT towards parts per repair
Sanitaryware, tap and shower replacements are not included.
Boiler Support & Central Heating
For a boiler still under its manufacturer’s guarantee, whoever installed it. We service it, diagnose faults, coordinate with the manufacturer, and handle eligible central heating repairs.
- Annual service, efficiency check and digital record
- Fault diagnosis and help arranging manufacturer attendance
- Eligible central heating repairs, as Silver
- Eligible labour and up to £300 inc VAT towards parts per repair
Boiler repair parts and labour remain the manufacturer’s responsibility. When the guarantee ends we offer Silver or Gold — only by agreement, never automatically.
Landlord Gas Safety & Maintenance
An annual landlord gas safety check and record, with eligible boiler, heating and specified plumbing repairs for an accepted rental property.
- Annual landlord gas safety check and record for up to two appliances
- Eligible boiler and central heating repairs, as Silver
- Specified accessible plumbing repairs, as Gold
- Additional gas appliances £60 inc VAT each at the annual check
Boiler servicing is not included; optional servicing is £84 inc VAT per appliance. Ten or more enrolled properties: £25 inc VAT per property per month.
Compare the main plans
| Benefit | Bronze £8 | Silver £25 | Gold £35 |
|---|---|---|---|
| Annual boiler service | Yes | Yes | Yes |
| Efficiency check and digital record | Yes | Yes | Yes |
| Service reminders and remote support | Yes | Yes | Yes |
| Help with controls during the service | Yes | Yes | Yes |
| Priority breakdown attendance | Chargeable | Eligible visits included | Eligible visits included |
| Eligible boiler and standard control repairs | No | Yes | Yes |
| Eligible central heating repairs | No | Yes | Yes |
| Specified accessible plumbing repairs | No | No | Yes |
| Eligible repair labour | No | Yes | Yes |
| Parts allowance per repair incident | None | £300 inc VAT | £300 inc VAT |
| Eligible condensate clearing attendance | Chargeable | Two per plan year | Two per plan year |
Unlimited eligible call-outs under Silver and Gold are subject to the plan scope, attendance arrangements and exclusions. Silver and Gold include two eligible condensate pipe clearing or thawing visits per plan year. Further visits and condensate pipe replacement are chargeable.
Before you join
Good to Know
Who the plans are for
- One domestic property and one mains natural gas boiler per plan
- LPG, oil and electric boilers and heat pumps are not eligible
- The property must be within 15 miles by road of Tilling House, Bletchley
- Boilers over 15 years old need an inspection and written acceptance
Joining
- A free survey of about ten minutes before acceptance on Silver, Gold, Boiler Support and landlord plans
- A 21-day waiting period before repair and emergency attendance; annual visits can be booked during it
- Existing faults are explained and quoted separately
- Existing customers moving to another plan at the same property keep their benefits without a break
When we attend
- Office hours Monday to Friday, 8am to 5pm, excluding bank holidays
- Eligible emergency attendance on Silver, Gold, Boiler Support and landlord plans: weekdays 5pm to 9pm, weekends and bank holidays 8am to 9pm
- Complete loss of heating or hot water is treated as an emergency; we aim to attend within four hours during published hours
- Routine faults such as a single radiator, tap or shower: we aim to attend within two working days
What the plans do not include
- Main heat exchanger replacement and complete boiler replacement
- Powerflushing, system flushing and gas supply pipework
- Concealed investigation and access, and making good afterwards
- Sanitaryware, tap and shower replacements, smart controls, cylinders and immersion heater replacement
All prices include VAT. £7 of each monthly payment goes towards the £84 annual service or landlord safety check; the remainder pays for the other plan benefits. Eligible parts above £300 inc VAT per repair are quoted and agreed with you first. The initial term is 12 months and continues monthly after that. Full benefits, exclusions and cancellation terms are set out in your plan agreement, which is separate from the website terms.
Included maintenance
Annual Boiler Servicing
Regular boiler servicing is an important part of looking after your heating system.
Our engineers will inspect your boiler and check that it is operating correctly and safely. Regular servicing can also help identify signs of wear or potential faults before they develop into more significant problems.
An annual service may also be required to maintain your boiler manufacturer’s guarantee or warranty.
Accredited Installer
Local | Experienced | Trusted
Local Heating Engineers You Can Rely On
MK City Limited has been serving customers across Milton Keynes and the surrounding areas since 2009.
We’re also proud to be a Worcester Bosch Accredited Installer, with experienced heating engineers providing professional boiler installation, servicing, maintenance and repairs.
Our focus is simple: provide practical advice, quality workmanship and dependable local support.
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Related Services
Annual servicing, fault finding and professional boiler repairs to keep your heating working safely and efficiently.
Energy-efficient boiler installations tailored to your property and heating requirements.
Monthly payments are available on new boilers through our finance partner TradeHelp, subject to status.
From everyday plumbing work to professionally designed and installed bathrooms.
Find the Right Plan
Different homes and heating systems have different requirements, so it’s important to understand exactly what is included before choosing your plan.
Take a look at our available Service & Maintenance Plans, compare the levels of support and choose the option that best suits your home and heating system.
- 01908 464075
- operations@mkcph.co.uk
- Tilling House, Bletchley, Milton Keynes, MK1 1RB